Last updated: 31 October 2026

Delivery

Where we deliver

We deliver to 97 countries: every country of the European Union, the rest of Europe, the Americas, Asia, the Middle East, Africa and Oceania. Parcels leave our warehouse in Vilnius, inside the EU.

European Union

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

Rest of Europe

Liechtenstein, Norway, Switzerland, Türkiye, United Kingdom

Americas

Argentina, Brazil, Canada, Chile, Colombia, Costa Rica, Dominican Republic, El Salvador, Guatemala, Mexico, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, United States, Uruguay

Asia

Bangladesh, Cambodia, Hong Kong, India, Indonesia, Japan, Kazakhstan, Malaysia, Myanmar (Burma), Nepal, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam

Middle East

Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Saudi Arabia, United Arab Emirates

Africa

Algeria, Angola, Cameroon, Côte d’Ivoire, Egypt, Ethiopia, Ghana, Kenya, Madagascar, Mauritius, Morocco, Mozambique, Nigeria, Senegal, South Africa, Tanzania, Tunisia, Uganda, Zambia, Zimbabwe

Oceania

Australia, New Zealand

Your country is not listed? Checkout calculates delivery for most other destinations as well; if it cannot, write to us and we will find a way.

How a parcel travels

We do not send parts by post. Every parcel is insured and can be followed by its tracking number all the way to you; the number comes by e-mail when the parcel leaves us.

You choose how to receive it — to your door or to a parcel locker — from the options available for your address.

What it costs

The delivery price is calculated for your address and shown at checkout, before you pay. What you see there is what is charged.

The delivery time is calculated the same way: every delivery option at checkout shows its own estimate in days for your address.

Inside the European Union a parcel travels without customs. Outside it, import duty and local taxes may be collected by the carrier on arrival and are paid by the recipient. Those are set by the destination country, not by us, and are not included in the price unless checkout says otherwise.

Collection in Vilnius

An order can be collected from our warehouse in Vilnius by arrangement. Write to info@krom.parts first, and we agree the day and time.

If a parcel arrives damaged

Check the parcel when it arrives. If the box is damaged, note it on the carrier's document where you can, photograph the parcel before opening it and write to us with the order number. The parcel is insured: we settle it with the carrier ourselves, and you get a replacement or a refund.

Returns

How to send a part back and get your money is described on the returns and refunds page.

Where we do not ship

We do not ship to countries or parties subject to EU, UN or other applicable sanctions or export restrictions.

We do not ship to Russia, Belarus, Ukraine, Iran, North Korea, Cuba, Venezuela, Syria, Uzbekistan, Armenia, Georgia, Moldova, Azerbaijan, Kyrgyzstan, Tajikistan or Turkmenistan.

The full legal wording of your rights is on the terms of sale.