Last updated: 2 October 2026
Returns and refunds
Your right to cancel
If you buy as a consumer, you may withdraw from the purchase within 14 days of receiving the parts, without giving a reason. After telling us, you have another 14 days to send the parts back.
In the European Union this right is given by law, under Directive 2011/83/EU. Consumers outside the EU get the same 14 days under our terms of sale.
How to cancel
Write to info@krom.parts with your order number and say that you are withdrawing from the purchase. A plain sentence is enough; you may also use the model form below. We confirm by e-mail and send you the return address — please wait for it before sending anything, a parcel without an order number is hard to match.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To: UAB Boilers24, Perkūnkiemio g. 19, LT-12120 Vilnius, Lithuania, info@krom.parts
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
Condition of the part
A part may be returned only if it has not been installed. Installation may reduce its value, for which the buyer is liable.
Send it back complete, with everything that came with it, and packed so that it is not damaged on the way — in its original packaging if you still have it.
Your money back
We refund within 14 days of receiving your notice of withdrawal, by the same means of payment you used: a card payment goes back to the same card. We may hold the refund until the part has reached us or you have shown that you have sent it, whichever is earlier.
The refund includes the standard delivery cost of your order. Return postage is paid by the buyer, unless the part is faulty, was described wrongly, or we sent the wrong one — then we pay it.
Faulty parts
A part that is faulty or does not match its description is covered by the legal guarantee of conformity, whether or not the 14 days have passed. Write to us with the order number and a description or photograph of the fault; we repair, replace or refund it as set out in the terms of sale.
Wrong part ordered
It happens, and it is the most common reason parts come back. Tell us the make and model of the appliance and we will help you find the right part — before the wrong one is fitted.
Business customers
Business buyers: the 14-day right above is a consumer right and does not apply. Returns are by agreement, and we do agree to them — write to us and say what happened.
